Grupos

El personal de Hostfamily Spain provee de un servicio personal para instituciones y agentes. El objetivo de la empresa es poner a su disposición familias españolas acogedoras con gran calidad, atención personal y especial cuidado en la inspección y selección final de cada una de nuestras casas para alojar estudiantes extranjeros. Nuestros fundamentos son: – Familias seleccionadas con gran humanidad y confort para estudiante; – Familias interesadas en el intercambio cultural y conscientes del trabajo con estudiantes jóvenes; – Asegurar no más de 3 estudiantes por familia para garantizar la inmersión; – Realizar apoyo y seguimiento a la familia y estudiantes, dando respuesta a cada necesidad o queja en un máximo de 24 horas; – Proveer a la familia y al estudiante de toda la documentación e información necesaria; – Mantener y garantizar la discreción necesaria acerca de cualquier acontecimiento.

1.- BEHAVIOUR
It is the student´s commitment to try to adapt to conventions of the country and the host family. Remember you are in a foreign country and it is always best to respect local customs and traditions, which are often very different from your own. You would certainly like people visiting your country to behave appropriately.

2.- RELATIONSHIP WITH THE HOST FAMILY Your host family will offer you their friendship and hospitality. You, in turn, should attempt to be as pleasant and agreeable as possible. Remember that to maintain good relations, it is essential to be continually in communication. It is always better to talk things over, freely and sincerely, and avoid any possible misunderstandings. You are not allowed, except with the express permission of the family, to invite anyone home for meals or to stay the night at the house. Neither is it considered acceptable to have people come to the house to spend time.

3.- MEALS
You will be staying with your host family on a board that you have booked, which it could include breakfast, lunch and or dinner following Spanish tradition. Meals will be offered at the times agreed with the family. Please, let the family know if ever you are not going to arrive on time so they can keep something for you, or if you know you are going to miss lunch or dinner. If there is anything you don’t like, let them know.
You cannot cook your own meals except with the permission of the family.

4.- GOING OUT & TRAVELLING
You can go out whenever you wish (unless your tutor, home Institution or own family sets down a particular timetable for night outs). The family will provide you with a set of keys; you must take care of these keys and return them on the last day of your stay. As a matter of courtesy, you must give advance notice whenever you are going to be out late, and make as little noise as possible should you return late, since you are living with other people and everyone needs their sleep. If you are planning to travel at weekends, let the family know your plans provide them with information (hotel, telephone numbers, etc.,) so they can contact you should the need arise.

5.- COMMUNICATIONS
Telephone: You can receive calls, whether local national or international. You must ask permission to call from the house in case of any emergency. Internet: The family are used to have WIFI but is not obliged to provide WIFI or Internet at home. You have computers and WIFI at the Language Centre (you can also use the WIFI in any of the University buildings). You can also get online in city squares and other public places, the family will let you know the nearest places.

6.- ENERGY
Water: You can have a shower once a day. Remember there are other people in the house and try not to spend too long in the bathroom. Remember that Water is a limited resource in Spain. Should the hot water not work for any reason, check with the family on how boilers and other facilities work. Electricity: Electricity is very expensive in Spain, so please remember to switch off lights when not in use and not to have them on except when necessary.

7.- WASHING & HYGIENE WASHING:
The family is obliged to do your laundry only once a week. Obtain permission to wash anything by hand or ask should you need anything washed.
You are not entitled to free use of the washing machine.

8. – ROOMS:
Keeping your room clean and tidy (making the bed, tidying your things….) is your responsibility. Please make sure you do so. Remember it is a family home, not a hotel.

9. – PERSONAL HYGIENE:
The family is under no obligation to provide cosmetics (gel, sprays, skin creams, tissues, deodorants etc.,) in case of need, please ask before using theirs (the same is true for hairdryers or any other electrical devices). The family will provide towels for your own use, but these must remain in the house, you cannot take them away on day trips or to the beach.

10. – RESPONSABILITY
Students are responsible for any damage or breakages (outside normal use) that may occur in the house.

The Homestay Hosts / carers must reside at the Homestay Premises:

Each student is to have as a minimum their own room, bed, desk or if a shared room no more than 2 (two) persons per room (same sex) each of whom must have separate bed and desk;
Students are not to share rooms with host family members and sharing arrangements will only be provided if the parents of the student(s) so request;
Rooms assigned to students are solely for the student’s use and not for the use of other family members that requires regular access such as storage;
There are to be no more than 3 (three) overseas students residing in the home;
Students are to be given a key to the home or arrangements made so that the student can gain access to the home at any time;
There must be adequate lighting for study purposes;
There must be heating in winter and some means of cooling in summer;
There must be access to bathroom, with reasonable time allowed for showers (10 minutes);
There must be access to kitchen and laundry facilities and use of shared living areas of home;
The Homestay Host is to provide 2 (two) meals a day and food should be available for students to make themselves a light lunch (a sandwich and piece of fruit) and an after school snack. In providing meals, the Homestay Host must be aware of and take account of cultural differences and dietary needs;
House rules are to be discussed and explained to the student by the host parents, (including but not limited to friends visiting, use of phone and incoming calls, cleaning of room or other household tasks, meal times and rules for behaviour such as going out and times for arriving home, manners and courtesy);
Use of telephone and/or computer facilities is to be at students own expense. However charges to the student should only cover the actual cost of phone or internet usage. Use of Homestay internet will be restricted including restrictions on downloads. Internet access is not permitted between 11pm and 6am. Personal items and their insurance to be at the student’s own risk;
The home must be clean and have appropriate furnishings suitable for students up to and including the age of 18 years.